If your payment was a Prepaid we can not print out a receipt . You should print out a receipt by your self on the reservation/booking website.
In the other hand if your payment at the hotel we can handout your receipt at the reception when you check-out.
*The payment not only reqired at check-in but also required at check-out.
Can I ship my luggages before arrival?
Yes. Our hotel can receive your luggages before you arrival or
Please make sure about your name, Check-in date and the name of hotels.
By the following hotel`s address:
NAGANO KEN MATSUMOTO SHI FUGASHI1-3-2
ALPICO PLAZA HOTEL
Is there have luggage`s deliver service?
Yes. You can send your luggage to the next Hotel(destination) with yupakku or takkyubin service.
It`s normally takes 1-2 days for arrival.
Please inform to our reception staff if you would like to use a service when you check-in.
Is there available for early Check-in?
The standard of check-in time`s strat from 3:00 PM. Early check-in may be available at that time but can not guarantee.
In case of early arrival, It`s possible to leave luggage at reception`s storage.
I plan to go to Kamikochi, How can I go there?
Our hotel has Kamikochi Taxi Service. (Van Taxi)
Ticket Cost: 6800 Yen / 1 person (Round Trip)
4000 Yen / 1 person (One way)
From Hotel: Dep: 8:20 Arrive At Kamikochi 9:50
From Kamikochi: Dep: 15:10 Arrive At Hotel : 16:40
***Please inform to our staff if you would like to book ticket
when you Check-in or By E-mail or by sending request from your booking webside***
Can I reserved resturant for Breakfast?
If your booking not included breakfast and would you like to add
breakfast. Please inform to reception staff during check-in.
Charge fee:Adult 1404 Yen/1 person
Kids 702 Yen/1 person
Can I rent a Bicycle?
Please inform to reception staff during check-in
Are there has car parking and How much?
Our hotel has 2 place of car parking.
1.Beside of Hotel car parking. But this car parking has restriction size of car.(Mini Van or Van not possible)
2.Shi-ru-ku car parking(no restriction size of car)
Cost: 1100 Yen per night.
Is internet connection possible?
Our hotel has a free wifi internet accessible 24 hours a day avilable to customer, in each room and Hotel`s area.
Customer can connect wifi by Login User ID and Password.
We`re also provided User ID and Password in the room.
Can we go to Free Onsen when we Check-Out?
Guest can enjoy Free Onsen anytime but Guest have to go by City Bus. And leave your luggage at reception untill you turn back.
Bus Ticket about 340 Yen(One-Way) per 1 person.
Get On Bus at Matsumoto Bus Terminal.
Get off Bus at Hotel Shouhou Mae bus stop.
Guest can take Bus Time table at Hotel`s reception when you Check-in.
Bus Time`s table for Free Onsen
Our Hotel has free bus service for Free Onsen.
Departure from Hotel just only 2 time`s per day by under following.
From Hotel: Dep: 18:40 PM and 19:40 PM
From Free Onsen: Dep: 20:00 PM and 21:00 PM
We can leave our luggage at the reception or not?
Customer can leave the luggaes at recepition before Check-in and affter Check-out is ok!!
What time we can Check-in and Check-Out
Check-in : from 15:00pm.
(Our hotel was 24 Hours Service)
(Get for late Check out only in 3hours (Untill 13:00pm)
Charge Fee 1000 yen per hours)